The Gateway Protection Programme - Good Practice Guide

This report shows how a Gateway Protection Programme (GPP) can work and examines the fundamental principles behind such a scheme. It is based on the GPP experiences of Refugee Action and the Refugee Council in the UK, and draws on their long history of providing high quality services to refugees. This is a flexible model that can be applied to all clients, irrespective of their country of origin or where they now live in the UK. However, this is not a blueprint for all services because every individual and every region will have very different needs. This document, illustrated with case studies, describes an approach and a way of working to show how a GPP service can be established that effectively aids integration. The report does not cover the employment, education, housing or health services required by GPP clients. Much of this is covered already in other good practice documents describing services for refugees. And, it does not detail clients’ experiences prior to their arrival in the UK, or what happens to them after the one-year period of support ends. Instead, it focuses on the 12-month support programme within the settlement region. Section 1 draws from the Home Office publication, Indicators of Integration, to establish outcomes appropriate to the Gateway Protection Programme. Section 2 explains key service principles to inform the design of a service to achieve the outcomes. Section 3 describes the elements of a service that are needed to achieve the desired outcomes and is based on the principles identified in section 2. Section 4 identifies key features of the approach to human resources needed to make the service operational. Section 5 explores the monitoring and evaluation framework required to measure
whether the service is meeting the intended outcomes. The Appendices are resources from existing Gateway Protection Programmes to
illustrate the previous sections.